1. Introduction

Welcome to Opal And Time! These Terms and Conditions govern your use of our website, opalandtimeshop.com, and the purchase of products from our store. By accessing our site and making a purchase, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during the registration and checkout process.
  • Use the website only for lawful purposes and not to engage in any activity that could harm the site or its users.
  • Not attempt to gain unauthorized access to our systems or interfere with the website’s functionality.

3. Product and Service Description

Opal And Time offers a variety of jewelry items, including earrings, ladies’ watches, men’s watches, necklaces & pendants, and rings. We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to screen settings and lighting conditions.

All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative product.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days. Once your order is processed, it will be shipped promptly. You will receive a confirmation email with your order details and tracking information.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is due at the time of purchase. We do not store your payment information.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

5.2 Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. Please check our website for more details on excluded regions.

6. Returns and Exchanges

6.1 Eligibility

To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and in the same condition as when you received it.
  • In its original packaging, including all tags and labels.
  • Accompanied by the original receipt or proof of purchase.

Due to hygiene reasons, earrings and rings are not eligible for return or exchange unless they are defective or damaged upon arrival.

6.2 Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at [email protected] with your order number and reason for return or exchange.
  2. We will provide you with detailed instructions and the return address.
  3. Package your item securely and ship it to the provided address. We recommend using a trackable shipping service.
  4. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange.

6.3 Refund Process

If your return is approved, your refund will be processed within 5-7 business days and issued to the original payment method. Please note that shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Opal And Time and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our prior written consent.

8. Limitation of Liability

Opal And Time is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

9. Contact Information

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: 4985 Dye Street, Mesa, US 85205

10. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms will be resolved in the courts of Mesa, Arizona.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised terms.