Our Return & Exchange Policy

At Opal And Time, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy within 15 days of receiving your order. Please review the following information to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and in the same condition as when you received it.
  • In its original packaging, including all tags and labels.
  • Accompanied by the original receipt or proof of purchase.

Note: Due to hygiene reasons, earrings and rings are not eligible for return or exchange unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
  4. Confirmation: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Opal And Time Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please specify the reason]

Please provide me with the necessary instructions to proceed with the return/exchange process.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Process

Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Non-Returnable Items

Due to hygiene reasons, the following items are not eligible for return or exchange unless they are defective or damaged upon arrival:

  • Earrings
  • Rings

Contact Us

If you have any questions or need further assistance regarding our return and exchange policy, please feel free to contact us at:

Email: [email protected]

Address: 4985 Dye Street, Mesa, US 85205