Product Questions
1. What types of products does Opal And Time offer?
We offer a range of elegant jewelry and watches, including earrings, ladies’ watches, men’s watches, necklaces & pendants, and rings.
2. Are the products made with high-quality materials?
Yes, all our products are crafted with premium materials to ensure durability and timeless elegance.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process an order?
Orders are processed within 1-2 business days, after which they are dispatched for delivery.
3. Do you ship internationally?
Yes, we ship globally except to certain remote areas and parts of Asia. Please contact our customer service if you have any questions about delivery to your location.
Returns & Exchanges
1. What is your return policy?
We accept returns and exchanges within 15 days of receiving your order. Please contact our customer service team for assistance with the process.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please reach out to our customer service team at [email protected]. They will guide you through the necessary steps.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Order Tracking
1. How can I track my order?
Once your order is dispatched, we provide a tracking number that you can use to monitor the progress of your shipment.
2. Can I create an account to manage my orders?
Currently, we do not offer account creation. However, you can track your order using the provided tracking number and contact our customer service for any inquiries.
Customer Service
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (MST).
Thank you for choosing Opal And Time. We are dedicated to providing you with an exceptional shopping experience that reflects the elegance and sophistication you deserve.